Information That We Collect
If you want to interact with Ashfield Healthcare Communications (eg, to obtain email updates) and take advantage of the materials available from us to qualified professionals (such as PowerPoint Slides®), you may register online at any of our websites. When you join an Ashfield Healthcare Communications website, we collect:
- contact information (such as name, office address, office phone and fax numbers, and email address), and
- other personal information (such as information about your professional background and areas of specialization, as well as any other personal information that you choose to provide).
If you are a registered member of Ashfield Healthcare Communications websites, we will collect information about your use of our products and services. For example, we will record information about the activities in which you participate; newsletters you subscribe to; and websites, tools, and other services that you use.
We may also monitor customer traffic patterns and site usage to help us improve the design and layout of the websites and personalize your experience by tailoring the content you see based on information you provided to us during registration (eg, your specialty). We may also perform statistical analysis on our members' accounts to determine, among other things, how many of them are active, how frequently they are used, and how many of our other websites they are registered with. We may also obtain information about your opinions if, for example, you send us feedback or ask us questions.
We may also, occasionally, receive information about you from other sources (such as third parties or other companies within the Group) that we will add to the information that we already hold about you to help us improve and personalize our service to you.
How We Use the Information
In general, we use all of the information we collect to:
- respond to your requests for information
- provide you with products and services
- determine if you are eligible for certain products or services
- provide customer service
- provide you with additional information that may be of interest, including marketing and educational materials from us and our partners
We may also share your information with other third parties who perform services for us, but we forbid these companies from using your personal information for their own purposes.
Please note that we may disclose any information as required by law, when necessary for health or safety purposes, or when needed to protect our legal rights. For example, we may disclose information about you in response to a subpoena. We may also disclose information about you in connection with the transfer of assets of our business. Additionally, as we continue to develop Ashfield Healthcare Communications assets, we may sell or buy business units. In such transactions, customer information is generally one of the transferred business assets, but remains subject to the promises made in any pre-existing privacy notice (unless, of course, the customer consents otherwise).
You consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as your home country. If we do make such a transfer, we will ensure that your information is appropriately protected.
For quality control and training purposes, we may monitor or record your communications with us.
We use good faith efforts to respect your preferences about our use of your information. We only want to send you information if you want to receive it. We want to communicate with you in the manner that works best for you—whether that is via email, phone, fax, or direct mail. You may change your communication preferences at any time by doing any of the following:
- updating your profile through the profile link on an Ashfield Healthcare Communications website homepage
- opting-out of emails by using the unsubscribe feature on the email communication
- contacting us via email at [email protected] and requesting the desired change
If you do not want to receive information from other Ashfield Healthcare Communications properties or unaffiliated third parties, you may opt-out by accessing your profile and checking the appropriate boxes in the preferences section. You can also tell us at any time after you register that you do not want us to disclose your information to other Ashfield Healthcare Communications properties and unaffiliated third parties by updating your profile through the profile link on a Ashfield Healthcare Communications website homepage, or contacting our customer service department at [email protected].
Accessing Your Information
We strive to provide all of our customers with reasonable opportunities to access and update their customer profile information. If you have disclosed information to us via online registration or by updating your profile, you may access and update this information by following the link to your account profile on a Ashfield Healthcare Communications website homepage. Our customer service department can also reasonably assist you with other requests related to information about you that may be maintained by us (for which we may charge a small fee). You may ask us to correct any inaccuracies in your information free of charge by sending an email to [email protected], specifying your name, username (if any), registration details (if any), and the name of this website.
Privacy Statement Parameters
This privacy statement describes the policies governing Ashfield Healthcare Communications. It does not govern the practices on other websites.
Additionally, this statement applies to contact and other personal information maintained by Ashfield Healthcare Communications. Personal information provided to Ashfield Healthcare Communications companies in other ways (such as in offline communications with those companies outside of Ashfield Healthcare Communications) will be covered by this privacy statement if such personal information is consolidated with personal information maintained by Ashfield Healthcare Communications.
Cookies and Website Information
Like most other commercial websites, we use standard "cookie" technology and web server logs to collect information about how our websites are used. Cookies are small pieces of data that are stored by your web browser on your hard drive. The cookies allow our web servers to recognize the computers used to access our websites. Cookies allow you to move from page to page on the website by remembering the information about the entire session.
Information gathered through cookies and by our web server logs may include the date and time of visits, the pages viewed, time spent on our website, and the websites visited immediately before and after our website. This information is collected on an aggregate basis and is not associated with your profile.
How We Secure Information Transmissions
Although no systems are completely secure, we have taken reasonable steps to help prevent the loss, misuse, and alteration of the information under our control. For example, when we ask users to provide financial information (such as credit card numbers), or any information during the registration or profile update process, the data are protected using Secure Sockets Layer (SSL) encryption technology.
Changes to Our Policies
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Statement. If we make a material change to this statement, we will post and highlight the policy changes, and we will also notify you via email or take other reasonable steps to give you an opportunity to opt-out of the new data uses.
We may use the information we gather and/or receive about you to investigate and help prevent unlawful activity or activity that threatens our network or otherwise jeopardizes the provision of this website, and we may disclose such information to third parties (such as the police) for these purposes.
Individuals Located Outside the United States
If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. Ashfield Healthcare Communications will comply with all applicable local laws in respect of your information. By joining Ashfield Healthcare Communications receiving our products or services, and/or providing us with your information, you consent to this transfer.
Contact Us With Any Questions
If you have any questions about this Privacy Statement or our use of your personal information, please contact:
[email protected] with your name, username (if any), registration details (if any), and the name of this website.
References to "Ashfield Healthcare Communications", "Group", "we", "us", and "our" are references to Ashfield Healthcare Communications and its affiliates. A full list of agencies and locations where Ashfield Healthcare Communications operates is available at http://www.ashfieldhealthcare.com/en/.