| 1. I'm having problems with some of the functionality of your website. Why am I not able to view the site as intended? |
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This site is best viewed with Internet Explorer 5.0 or above. Because we use some of the latest web technologies, you may have problems if you don't have the latest browser. In Internet Explorer, click Help...About Internet Explorer to see which version you have. If you need to upgrade, visit www.Microsoft.com. Top
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| 2. I can't remember my Password and/or User Name. What can I do? |
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If you've forgotten your User Name or Password, go to the home page and click the forgot password link on the top left pane of the page. Next, type the email address you used when you registered, then click Submit. You will receive an email from feedback@ndei.org containing your User Name and Password. (It's important to keep your email address current. If your email address changes at any time after you register, be sure to update it using the "My Profile" link from the "My NDEI" page.) Top
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| 3. How do I change my Password and User Name? |
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Go to "My NDEI" and click on the "My Profile" link. On this page, you can change your Password. User Names cannot be changed once entered into the system. If you would like to change your User Name, you must re-register. Top
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| 4. I'm having problems logging onto the site. What can I do? |
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Make sure you're using the correct User Name and Password. See the above question for details.
Use an updated browser. See the first question on this page for details.
Keep your "cache directory" clean. Your Internet browser "remembers" where you've been by storing files in a temporary folder called the cache directory. If this folder isn't emptied periodically, it can interfere with your ability to log in. Here's how to empty the folder:
On the PC:
- Under Tools, choose Internet Options.
- In the center of the window, under Temporary Internet Files, click the Delete Files button.
On the Macintosh:
- Under Explorer, choose Preferences.
- Choose Advanced on the left side of the window.
- Click the Empty Now button under Cache.
Turn off your popup prevention software. Software intended to prevent popup ads may keep you from logging into our site. If you have popup prevention software, please disable it before logging in.
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