FAQ

1.  I'm having problems with some of the functionality of your website. Why am I not able to view the site as intended? 
2.  I can't remember my Password and/or User Name. What can I do? 
3.  How do I change my Password and User Name? 
4.  I'm having problems logging onto the site. What can I do? 

1. I'm having problems with some of the functionality of your website. Why am I not able to view the site as intended? 
   

This site is best viewed with a resolution of 1024x768 (or higher) and supports Microsoft Internet Explorer 6.0+, Firefox 1.0+, and Safari 1.2+. Please visit the links below to download and install the latest version of your browser.

- Microsoft Internet Explorer
- Firefox
- Safari 

Some of the content is presented in the Adobe Acrobat portable document format (PDF). You will need the free Adobe Acrobat Reader version 5.0 or later to view these documents. Please visit the link below to download and install the latest version of the Reader.

- Adobe Acrobat Reader 

The multimedia files may also require the following free browser plug-ins:

- Macromedia Flash Player
- Microsoft Windows Media Player
- Apple QuickTime  

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2. I can't remember my Password and/or User Name. What can I do? 
    If you've forgotten your User Name or Password, go to the home page and click the forgot password link on the top left pane of the page.  Next, type the email address you used when you registered, then click Submit. You will receive an email from [email protected] containing your User Name and Password. (It's important to keep your profile information current to allow NDEI.org to contact you about opportunities for diabetes education. To update your profile, login and click on the "Edit Profile" link.)

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3. How do I change my Password and User Name? 
    Login and click on the "Edit Profile" link. On this page, you can change your Password. User Names cannot be changed once entered into the system. If you would like to change your User Name, you must re-register.

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4. I'm having problems logging onto the site. What can I do? 
   

Make sure you're using the correct User Name and Password. See the above question for details.

Use an updated browser. See the first question on this page for details.

Keep your "cache directory" clean. Your Internet browser "remembers" where you've been by storing files in a temporary folder called the cache directory. If this folder isn't emptied periodically, it can interfere with your ability to log in. Here's how to empty the folder:

On the PC:
 

  • Under Tools, choose Internet Options.
  • In the center of the window, under Temporary Internet Files, click the Delete Files button.
On the Macintosh:
  • Under Explorer, choose Preferences.
  • Choose Advanced on the left side of the window.
  • Click the Empty Now button under Cache.

Turn off your popup prevention software. Software intended to prevent popup ads may keep you from logging into our site. If you have popup prevention software, please disable it before logging in.

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